Pledge4Play Support
Need help with the Pledge4Play app or a fundraiser? Start here.
Contact us
Email support@pledge4play.com and we will get back to you, usually within one business day.
You can also reach us from inside the app: open Help from the home screen and send us a message. That reaches the same inbox and tells us which fundraiser you are asking about, which is usually faster.
Common questions
How do I join a fundraiser?
Your organization or coach gives you a join code. Open the app, tap Join a fundraiser, enter the code, and choose whether you are joining as a participant or as a parent or guardian.
How do I sign in?
Pledge4Play signs you in by text message. Enter your mobile number and we text you a six-digit code. There is no password to remember or lose.
How do donations work?
Donations are made on a secure web page by credit or debit card and are processed by Stripe. Money goes to the organization running the fundraiser, not to Pledge4Play. Donors receive an emailed receipt as soon as the payment clears.
Are donations tax deductible?
Only when the organization has verified its 501(c)(3) status with us. When it has, the donation page and receipt say so explicitly. If they do not say so, treat the donation as non-deductible and ask the organization directly.
How does texting my contacts work?
The app can open your phone's own Messages app with a fundraising message ready to send. Each message goes out individually from your own number, into the conversation you already have with that person. Pledge4Play never sends texts on your behalf, never uploads your contacts, and never messages anyone you did not select.
How do I stop receiving texts from a fundraiser?
Fundraising texts come from the person running the fundraiser, from their own phone number, so reply to them directly and ask them to stop. Account and verification texts from Pledge4Play stop if you reply STOP.
I did not get my verification code
Check that the number you entered is a mobile number that can receive SMS, and that you have signal. Wait a full minute before requesting another code. If it still does not arrive, email us at support@pledge4play.com with the number you are trying to use.
How do I delete my account?
Open the app, tap Account settings on the home screen, then Delete account. You can also do it on the web at app.pledge4play.com/account. The screen shows exactly what is removed and what we are required to keep before you confirm.
We keep donation records after an account is deleted because tax and financial recordkeeping rules require it. Those records no longer identify you.
A donation went to the wrong place, or I want a refund
Contact the organization running the fundraiser first, since they receive the money. If you cannot reach them, email support@pledge4play.com with the date and amount and we will help sort it out.
Privacy and terms
See our Privacy Policy and Terms of Service. Privacy questions can go to privacy@pledge4play.com.
Pledge4Play — Helping kids play, one pledge at a time.